How to Fix “Server IP address could not be found”

The most basic check — make sure you are actually connected to the internet.

1. Try loading a different website (e.g. google.com)
2. Check your Wi-Fi or ethernet connection indicator
3. Try on another device on the same network
4. Visit tools.examineip.com — if your IP loads, your internet is working

Clear your DNS cache and get a fresh IP from your router.

Windows:

1. Press Win + R → type cmd → press Enter
2. Run these commands one by one:
   ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh winsock reset
3. Restart your computer

Mac:

1. Open Terminal
2. Run: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

Your ISP's DNS may be the problem. Switch to a public DNS server.

1. Open your network adapter settings
2. Set DNS to 8.8.8.8 (Google primary) and 1.1.1.1 (Cloudflare)
3. Save and restart your browser

Alternatively, in Chrome go to Settings → Privacy and security → Security → Use secure DNS → choose Google or Cloudflare.

Your hosts file can override DNS and redirect domains to wrong IPs. Malware sometimes modifies this file.

Windows:

1. Open Notepad as Administrator
2. Open the file: C:WindowsSystem32driversetchosts
3. Look for any lines mentioning the domain you are trying to visit
4. Delete any suspicious entries and save

Mac:

1. Open Terminal
2. Run: sudo nano /etc/hosts
3. Remove any suspicious entries for your domain

If the site works on mobile data but not your home broadband, your ISP is likely blocking it. A VPN bypasses this.

1. Connect to PureVPN or IPVanish
2. Choose a server in a different country
3. Try loading the site again